Welcome to Rockpoint Probate Funding, trade name of Rockpoint Funding, LLC. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rockpointprobate.com (“Rockpoint Website”), as well as through the registered users of the Rockpoint Portal (collectively with the Rockpoint website, our “Service(s)”).
For the purpose of this Policy, “you” or “User” means the individual user of our service(s) or visitors to the Rockpoint Website. In addition, please review the Service’s user agreement, which governs your use thereof. By using our Service(s), you consent to our Privacy Policy and our Terms and Conditions and our collection, use and sharing of your information and data, and other activities, as described below. If you have entered into a Rockpoint User Agreement for our Services (your “User Agreement”), it will supplement and amend the Terms and Conditions. Because the Terms and Conditions and your User Agreement include subjects that may not be covered in this Policy and may narrow or modify the scope of our use of information under this Policy, please review them each carefully. If you do not agree to the terms of this Privacy Policy, please do not provide us with any personal information and do not use the Service(s).
Information Collected by our Services
When you use our Services, you can submit information by way of the following:
- Typing-in data (such as when you register for our Services, or type a message to send to us or another user, or type a search request, or complete a form);
- Uploading a document, image or other data file; or
- Authorizing us to retrieve and import information from you, another user or another third party on your behalf.
Information We Collect
- Personal Information: We may collect personal information, such as your name, email address, phone number, and mailing address.
- Financial Information: To provide our probate funding services, we may collect financial information, including but not limited to, bank account details and information about your assets and liabilities.
- Usage Data: We collect information about your interactions with our website, including IP addresses, browser types, pages viewed, and the date and time of visits.
How We Use Your Information
- To Provide Services: We use your information to offer and manage our probate funding services.
- To Communicate: We may use your personal information to contact you regarding updates, offers, and inquiries.
- To Improve Services: Usage data helps us improve our website and services.
Sharing Your Information
- With Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our services.
- Legal Requirements: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.
Engagement Tools and Engagement Data
Our Service also gathers information whenever you visit, log in or otherwise interact with us. As with other websites and interactive services, whenever you interact with our Services, your computer, mobile phone or tablet (a “Device”) and its software transmits a “request” to us. That request includes information received from your Device (and its software) necessary for us to identify and appropriately route the information your Device is requesting. These “requests” and “replies” are present on all websites and Internet services. Therefore, whenever you:
- Visit and navigate through our Services;
- Click on a link;
- Open a webpage or web form;
- Open a web-enabled email sent by us;
- Send a message via our interactive chat or instant message feature; or
- Otherwise, take an action or interact with elements of our Service or its pages, content or features your Device and its software are sending non-personal information to us.
Our Services also gather information whenever you visit, log in or otherwise interact with them. In addition to managing the appropriate routing of information, we use so-called “cookies,” “web beacons,” “server logs” and other Engagement Tools (“Engagement Tools”) to enhance the quality of the service and content you receive. For example, we use Engagement Tools to:
- save user preferences;
- preserve session settings and activity;
- help authenticate users;
- allow users to auto-fill sign-in pages of websites they frequently visit;
- tailor the delivery of ads and other content; and
- analyze the performance of our Services and their various features and content.
Therefore, even if you do not register with us or submit any personal information on our Services, our Engagement Tools automatically receive information about your Device and the software running on it. We call such data Engagement Data (“Engagement Data”).
Engagement data often includes elements such as the date and time a “request” is made, the model of the Device making the “request,” the type and version of the operating system running on a Device, the browser making the request, routing information, IP address, geolocation, search terms a user enters, what URL a Device most recently visited, and, if a mobile application is used, an anonymous unique number. Engagement Data can also include the Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement. Engagement Data can be combined with personal information. If so, we treat such combined information the same way we treat personal information.
You have the ability to control how certain Engagement Tools operate by modifying the settings on your Device or its software. Most browsers, for example, allow you to refuse accepting cookies, and many mobile Devices allow you to disable the sending of location information. In some cases, doing these things could diminish the performance of our Services or render them inoperable. To learn more about Engagement Tools and how we use Engagement Data please see the section below entitled “How Information is Used.”
Do Not Track Disclosures.
Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser “do not track” signals). Currently, we do not monitor or take any action with respect to these signals or other mechanisms.
Online Tracking by Third Parties.
Third-party analytics and other service providers, such as Google Analytics, may set and access their own tracking technologies on your Device and they may otherwise collect or have access to information about you and track you over time and across third-party websites. These service providers use tracking technologies to help us analyze how users use our Service. We are not responsible for those third-party technologies or activities arising out of them. However, some third parties may offer you certain choices regarding their practices.
For example, to learn about opting out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout. We are not responsible for the effectiveness of or compliance with any third parties’ opt-out options. If you choose to opt-out of the use of Google Analytics, Google will no longer collect and analyze information via cookies associated with your browser for these services. When you opt-out, Google will place opt-out cookies on your browser. If you delete your cookies, change browsers or change devices, you will need to repeat this opt-out process. Also, please note that this opt-out process will work only if your browser is set to accept all cookies. We may still use Google Analytics services to create promotions and apps within social networks after you opt-out. These services do not rely on collecting and analyzing information via cookies. To learn more about your choices for these services, review the options your social network provides.
You can obtain information about which third parties have currently enabled cookies and how to opt-out of some of those cookies by visiting the Network Advertising Initiative’s website at http://optout.networkadvertising.org; or the Digital Advertising Alliance’s website at http://optout.aboutads.info. For more information on mobile-specific opt-out choices, please visit http://www.networkadvertising.org/mobile-choices.
Third-Party Tools.
We work with certain third parties who deploy their own engagement tools on our Services (“Third Party Tools”). In some instances, they do so exclusively on our behalf. In other instances, they may retain and use the data they collect pursuant to publicly available privacy policies. These Third-Party Tools are frequently deployed by companies providing online advertising services or analytics, but they may be deployed in other contexts as well, such as social media plug-ins. We treat personal and non-personal information that we receive from these Third-Party Tools the same way we treat personal and non-personal information that we directly collect from our Services. We, however, do not control how these third parties manage the information they gather. Please see our Third-Party Tools for more information.
Personal and Non-Personal Information
Information you submit to us that identifies you or can be used to contact you (e.g., email or mailing address) is your “personal information.” We collect the following categories of personal information about you:
- Personal identifiers, including name, telephone number, address, email, Social Security number, driver’s license number, and date of birth.
- Case information, including account numbers.
- Characteristics, including gender and sex.
- Medical information, including medical procedures, diagnosis, and treatment information as well as appointment history.
- Other information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.
When we combine non-personal information with personal information or non-personal information with other non-personal information in a way that renders the combined information personal information, we treat that combined information the same way we treat personal information. When we combine personal information with information from third party sources, we also treat that combined information the same way we treat personal information.
How Information is Used.
We use personal and non-personal information (including Engagement Data) for the following purposes:
- Operating, maintaining, managing, and administering our Services, including processing registrations and payments, and providing customer support;
- Responding to questions and communications, which we retain in the ordinary course of business;
- Sharing information with you about services that we believe will be of interest to you, including marketing communications;
- Administrative announcements about features, functionality, and terms of other aspects of our Services; and, if applicable, informing you about offers for services or products we believe may be of interest (see also “Service Emails and other Communications” sections below);
- Safeguarding and protecting our Services, the information they safeguard, the rights of third parties and in response to legal process, in each case, as more fully described below in the “The Importance of Protecting our Services and the Information they Safeguard;
- Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
- Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
- Debugging to identify and repair errors that impair existing, intended functionality;
- Short-term, transient use, provided the personal information that is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including but not limited to, the contextual customization of ads shown as part of the same interaction;
- Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider;
- Undertaking internal research for technological development and demonstration;
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business;
- Advancing a person’s commercial or economic interests, such as by including another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or affecting, directly or indirectly, a commercial transaction; and
- Other legitimate business purposes permitted by law, including any other purpose described in this Policy or User Agreement.
We use non-personal information for the following purposes:
- Auditing, research, measurement and analysis in order to maintain, administer, enhance and protect our Services, including analyzing usage trends and patterns and measuring the effectiveness of content, advertising, features or services;
- Creating new features and services;
- Contextual and cookie-based automated content delivery, such as tailored ads or search results; and
- Other purposes are described in this Policy or your User Agreement.
- We may also use non-personal information to prepare aggregate reports for current or future advertisers, sponsors or other partners to show trends about the general use of our Services. Such reports may include age, gender, geographic, demographic or other general user information, but do not include personal information.
Records.
Our Services allow users to store personal information (“Records”), including Records that identify other individuals, including other users. Our Services permit users to share all or portions of these Records at their discretion.
You should be aware that this Policy covers only the information you submit through our Services. If you contact or exchange information with another user in person or through a means other than our Services, such activity is not covered by this Policy.
What Other Users Do with Information You Share with Them.
Because our Services enable users to share information you share with them, you should take care in selecting with whom you share your Records and other information. Although our Services process such transmissions, we cannot take responsibility for the actions of other users or persons with whom you share your Records and other information.
Service emails and other communications
Our Services allow users to communicate with others through our in-product instant messaging services, Service-branded emails, SMS and other electronic communication channels. Communications that are sent by or on behalf of a user are indicated as being “From” that user. Communications that are sent by us are indicated as being from us or one of our account or support specialists assigned to assist you. Either type of communications may be “real-time” communications or communications triggered automatically upon the occurrence of certain events or dates – such as a repeated sign-in failure, an appointment reminder and the like.
Email communications.
Electronic messages received from users and our administrative announcements are often transactional or relationship messages, such as appointment requests, reminders and cancellations and other treatment or Service notifications. You may not be able to opt-out of receiving certain messages, although our Services may provide a means to modify the frequency of receiving them. In cases in which we believe user emails are not primarily transactional or relationship messages, it will include the capability to opt-out of receiving further e-mails. If you sign-up to receive marketing announcements from us, such emails will include the capability to opt-out of receiving such e-mails in the future.
On occasion, Rockpoint will communicate marketing information, operational updates and other information to Users via electronic mail. Users agree that such transmissions are important means of communication between Rockpoint and Users and shall not be considered junk faxes or unsolicited advertisements as defined by the Telephone Consumer Protection Act of 1991 or other applicable state or federal laws or regulations.
Surveys and Ratings.
From time to time we ask users to submit surveys or ratings to assist us in improving operations. The content of such surveys or ratings, therefore, should be presumed public. When we make such survey and ratings requests, we let users know how their responses will be used. As with communities and public forums, we strongly advise users to exercise care in selecting what information they share in a survey or similar communication, and strongly recommend against sharing any personal health or other sensitive information that could directly or indirectly be traced to any individual, including yourself.
Engagement Tools.
Our Services may deploy Engagement Tools (such as “cookies,” “web beacons” and “server logs”) on outbound emails to users and others to collect Engagement Data, and we may use vendors to assist us in sending outbound emails to users who may deploy Third-Party Tools.
Emails and Other Communications.
Emails and other communications from individuals who are not users of our Services, or that are being sent in connection with business, agreements or subject matter other than your User Agreement or your use of our Services, are not covered by this Policy. If, for example, you contact us regarding a job opening, that communication to us is not covered by this Policy even though that job opening may have been posted on our Services. Likewise, if you submit to us any ideas, suggestions or proposals (collectively, “Suggestions”) relating to our Services or other products or services by any means – such as through “Contact Us,” by email or other communication channels, one of our communities or user forums, or to our customer support or other personnel – such Suggestions are not governed by this Policy.
Viewing, Updating and Deleting Data
Our Services aim to provide you with access to the personal information you submit and the means to update it. This can be accomplished by logging into our Services or contacting us using the contact information below. Under certain circumstances, we may ask you to verify your identity before your request is processed. This will be done free of charge except where it would require a disproportionate effort. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
If you desire to deactivate your account please contact us using the contact information below. Upon your request, your account will be deactivated and your personal information and Records will be securely archived. We retain archived information for a period of five years (or longer as permitted by law) as necessary to comply with legal obligations, resolve disputes and enforce our agreements and other authorized uses under this Policy.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
California Privacy Rights.
Under the California Consumer Privacy Act, California residents have the right to:
- Request that a business deletes any personal information about the consumer that the business has collected from the consumer.
- Request that a business that collects personal information about the consumer disclose to the consumer, free of charge, the following:
- The categories of personal information that it has collected about that consumer.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting or selling personal information.
- The categories of third parties with whom the business shares personal information.
- The specific pieces of personal information it has collected about that consumer.
- Request that a business that sells the consumer’s personal information, or that discloses it for a business purpose disclose, free of charge, to the consumer:
- The categories of personal information that the business collected about the consumer.
- The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal was sold, by category or categories of personal information for each third party to whom the personal information was sold.
- The categories of personal information that the business disclosed about the consumer for a business purpose.
- Direct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information.
We will not discriminate against you because you exercise any of your California privacy rights.
Data Security
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
Changes to Rockpoint Funding, LLC privacy practices, and this notice
We reserve the right to change Rockpoint Funding, LLC privacy practices, and this Notice. We will post a copy of the current Notice on Rockpoint Funding, LLC’s user portal. In addition, at any time, you may request a copy of the current Notice in effect.
Questions or complaints
If you have any questions about this Notice, please contact Rockpoint Funding, LLC at 841 APOLLO ST. #350, EL SEGUNDO, CA 90245.
If you believe your privacy rights have been violated, you may file a complaint with Rockpoint Funding, LLC or with the Secretary of the Department of Health and Human Services, Office for Civil Rights. To file a written complaint with Rockpoint Funding, LLC, contact: 841 APOLLO ST. #350, EL SEGUNDO, CA 90245. You will not be penalized for filing a complaint.
